Contact
Real answers. No scripts.
Our support team knows the product - not just the FAQ. Weekdays 8 am–6 pm PT. We aim to reply within 24 hours, usually less.
Email support
support@voltpak.com
Best for warranty claims, returns, and detailed technical issues. Reply within 24 h on business days.
Send an email →
Live chat
Weekdays 8 am–6 pm PT
Open a chat from any page using the icon at the bottom right. Average wait under 3 minutes during business hours.
Start a chat →
Discord - community + team
discord.gg/voltpak
The fastest way to get a technical answer from someone who has already taken apart their VoltPak. Our engineers are in here too.
Join the server →
Send a message
Support hours
Mon–Fri, 8 am–6 pm PT
Sat–Sun: email only
Response time
< 24 h on business days
Usually < 4 h
Headquarters
VoltPak, Inc.
Ottawa, Ontario, Canada